Frequently Asked Questions
Quick answers about JustMuds, orders, returns and clay product care.
General
JustMuds offers handcrafted earthen products for daily use in the kitchen, dining table and home. Our products are made with natural clay and are designed for practical, eco-friendly living.
Buying from the official JustMuds website helps ensure that you receive genuine products, current pricing, order support and proper tracking details.
Yes. You can visit our Bulk Orders page or contact us on WhatsApp at +91 9152527369.
For offline availability, retail supply or business enquiries, please contact our team. We will guide you based on your city and requirement.
You can track your order from the Track Order page using your order ID.
Yes. Bulk pricing depends on product type, quantity, customization and delivery location. Please fill the bulk order form or WhatsApp us at +91 9152527369.
If you receive a defective, damaged or incorrect product, please contact us with your order details and clear photos as soon as possible after delivery. Email justmuds5@gmail.com or WhatsApp +91 9152527369.
Products
Clay products cool water naturally through evaporation. Tiny pores in the clay allow slow evaporation from the surface, which helps reduce water temperature in a natural way.
- Soak the clay cooker, pan or pot in clean water before first use.
- Start cooking on low flame and increase heat gradually.
- Avoid sudden temperature shocks, such as placing a hot pot directly under cold water.
- Let the cookware dry fully before storing it.
A clay water filter is a natural and affordable option for household water storage and filtration. Product performance and care may vary depending on model, usage and water quality.
Clean clay pots with plain water and a soft scrubber. Avoid harsh detergents when possible, because clay can absorb strong smells. Dry the product completely before storing.
Minor sweating is natural in some clay products. If there is active leakage or damage, contact JustMuds support with photos and your order details so our team can guide you.